As your electric power cooperative, you’ve likely heard us say many times that our job is to “keep the lights on.” While that’s true, our mission goes far beyond that. We don’t just keep the lights on — we keep life on. Every day, our team works diligently to ensure you and your family have the power you need not only for lighting your home or business, but for the moments, routines, and connections that make up daily life.

Electricity touches nearly every part of how we live today. Beyond essentials like lighting, heating and cooling, and hot water, we depend on reliable power to charge our smartphones and devices, work from home, stream entertainment, run smart appliances, power medical equipment, and even charge electric vehicles. What was once considered a luxury has become an essential service, and our employees never take that responsibility lightly — especially when we receive notice that a member is without power.

Because electricity is essential, our team is deeply focused on service reliability. That commitment is reflected in ongoing system upgrades, preventative maintenance, equipment inspections, and routine tree trimming — all designed to reduce outages before they happen. We continually invest in our infrastructure to ensure it can safely and reliably meet today’s growing demands.

Despite careful planning and preparation, outages can still occur. Severe weather, accidents, and other factors outside of our control can disrupt service. When that happens, know that our crews respond as quickly and safely as possible to restore the power you depend on every day.

Reliable electric service isn’t just a goal for us — it’s a responsibility. Thank you for trusting us to keep your life on, and for your patience and support when challenges arise.