In changing times, we’re here for you

Posted on May 06 2020 in General
Photo of Ron Raypole

It seems our world has changed in the blink of an eye. But, Noble REMC’s commitment to our members is the same. We know you’re focused on keeping your family safe. And, Noble REMC is focused on powering your world — however that may look. We’re here for you.

Our team is proud to power our community when it matters most. We understand the important role we have with your family and in our community. When nothing else seems certain right now, we want to assure you our team is committed to providing you with the quality service and value you expect from Noble REMC. 

Cooperatives routinely plan for emergency situations and our emergency plan has served us well in a variety of circumstances — from ice storms to tornadoes and flash floods. In these unprecedented times, we’ve taken some additional unprecedented steps to make sure our team is in place to power your world. 

These policies are in place as of our publication deadline, but as we’ve seen, this could all look different by the time this is printed. Let’s hope it’s all for the better by then.

Lobby Closed

Though we’ve closed our doors to the public for everyone’s health and safety, we are fortunate to have technology that allows many of our functions to be completed remotely. Our employees are working from home as much as possible and we communicate often so we can practice social distancing when we need to visit the office or work together at a job site. As always, the phones will be answered when you call.

Alternate Ways to Pay your bill

Most transactions can be completed electronically and over the phone.

  • SmartHub: The app is available on your mobile devices.
  • Online: Visit and click “Pay/View Bill.”
  • Phone: Call our new secure payment line at 833-410-0497.
  • Drop Box: The box is located immediately to your left as you enter our driveway.

We’re Here to Help

We know many of our members may face economic hardship during this time. We’re here to listen and work with you regarding payment programs and local resources. Please give us a call if you need assistance in paying your bill so we can set up a plan that works best for you. 

Annual Meeting Goes Virtual

Following recommendations from the U.S. Centers for Disease Control and Prevention and the Indiana Department of Health, our in-person annual meeting will transition to a virtual meeting online. The election for our board of directors will still take place, but it will be done by mail-in ballot. (See the following pages for more information.)

Although it’s not business as usual, our focus is on keeping your life as normal as possible. As the public health response, recommendations and mandates continue to evolve, Noble REMC will continue adjusting to meet your needs. Please continue to visit and our social media channels for updates. We’re here for you.