How can we serve you better?

Posted on Sep 02 2016 in Orange County REMC


As a member-owned cooperative, the better Orange County REMC understands you, the better we can serve you. That’s why we occasionally survey our members to identify emerging trends in power use among important matters.  Research about the types of heating and cooling systems, electronic devices and appliances used by our consumers, as well as the consumers’ demographics, help us develop plans to provide reliable and efficient electric service throughout our communities. This information also helps us develop programs and services that are of value to you.

This September and October, an independent research firm will survey a limited number of Orange County REMC members through the internet or by telephone to identify emerging trends in power use. If contacted, we hope you participate. Rest assured all of the information is confidential.

The research focuses on consumer characteristics including the adoption of newer technologies such as electric cars, LED lighting and mobile technology. The research professionals performing the survey adhere to strict confidentiality criteria. You will never be asked for your name, address, account number, banking or credit card information or payment of any type.

This month I would also like to ask you to consider filling out one other survey. While our focus is to provide the advantages of electricity services to our members, we also view ourselves as a community solutions provider. Today, a broadband internet connection is viewed by many as a necessity — a necessity that as many of you know is lacking within our service territory. You will find a survey regarding broadband internet here and on page 29 of the September issue of Electric Consumer. We are looking for your input regarding the services you currently have, do not have or would like to have in order to help us in making decisions as to what role Orange County REMC should play in getting a broadband internet connection to its members. Fill out the survey online or complete the survey in Electric Consumer and bring it in or mail it to the office.

Service to members is our number one priority. We respect your privacy, and we encourage you to report to us any problems or questions you may have about the surveys.

We thank all of our members who participate in this survey and those who have participated in past surveys. Your participation and feedback are essential to helping us better serve you.

MATTHEW C. DEATON is general manager/CEO of Orange County REMC.