Easy outage reporting available

Posted on Mar 04 2023 in Bartholomew County REMC
Courtney Metzger

We are excited that spring is officially here on March 20, but we know thunderstorms are a common feature of spring weather in Indiana. Weather accounts for 30% of our power outages. At Bartholomew County REMC, we want to keep you informed, so if a spring storm does occur, here are some tips for what to do and how you can report an outage as quickly and easily as possible.

Outage reporting methods

Bartholomew County REMC offers multiple ways to report an outage. First, you can call our outage call center at 800-927-5672 — just please make sure you have the phone number you are calling from listed on your billing account so that outages can be reported automatically if a live agent is not available. You can also report an outage through SmartHub, our mobile app for iPhone®, iPod Touch®, iPad® and Android™ phones and tablets. Just search “SmartHub” in your app store to download the app free of charge.

Outage tips

Before calling to report an outage, check to see if your home’s circuit panel or fuse box hasn’t tripped or blown a fuse. If tripped, reset the breaker or replace the blown fuse.

Even if the power is out in your entire neighborhood, it is still important to report your outage. 

If an outage does occur, turn off your HVAC and unplug all unnecessary appliances and electrical equipment. When power is restored, turn on items one at a time. 

During an outage, keep your refrigerator and freezer doors closed. An unopened refrigerator keeps food cold for about four hours. A full freezer keeps food chilled for about 48 hours, and a half-full freezer will stay cold for approximately 24 hours.

Stay in the know 

In case of a storm-related outage, members can watch us restore power and see what areas are impacted by the storm by following our live outage map at www.bcremc.com, or by clicking on the outage map within the SmartHub app. 

If a large power outage occurs, updates will be given on Facebook at facebook.com/bcremc. Make sure to “like us” on Facebook to receive up-to-date information in your newsfeed from BCREMC. 

Happy spring!