Lights out? Thirty percent of our power outages are triggered by the weather. Learn how to report an outage quickly and easily as possible.
Outage Reporting Methods
Bartholomew County REMC offers multiple ways to report an outage:
Call our outage call center at 800-927-5672. Please make sure you have the phone number you will be calling from listed on your billing account so that outages can be reported automatically if a live agent is not available.
Get on-the-go access to your account information and use, pay your bill, or report an outage through our mobile app for iPhone®, iPod Touch® and iPad® and also Android™ devices. Search SmartHub in your app store to download it free of charge.
Before calling to report an outage, first check to see if your home’s circuit panel or fuse box hasn’t tripped or blown a fuse. If tripped, reset the breaker or replace the blown fuse.
If the power is out in your entire neighborhood, it is still important to report the outage.
Turn off the HVAC and unplug all unnecessary appliances and electrical equipment. When power is restored, turn on items one at a time. This is especially helpful to the linemen restoring power during extreme heat or cold, when demand is at its highest. We refer to this as “cold load pickup.” If they restore power and there is a lot of demand on the line, it may blow the fuse on the line again.
Keep refrigerator and freezer doors closed. An unopened refrigerator keeps food cold for about four hours. A full freezer keeps food cool for about 48 hours a half full freezer will stay cold for 24 hours.
Stay in the Know
Members can watch us restore power and see what areas are impacted by the storm by following the live outage map at www.bcremc.com or click on “outage map” within the app. In the case of a large power outage, updates will be given on Facebook. Make sure to “like us” on Facebook to receive up-to-date information in your newsfeed from BCREMC.