Changes coming to your monthly bill

Posted on Mar 26 2019 in Orange County REMC

Your monthly billing statement from Orange County REMC/Orange County Fiber is getting a facelift starting with your September 2019 bill.

Orange County REMC is in the process of transitioning to a new business software.  This means your bill will have a new look.  We hope you find the new format easier to read with more information.

We will also transition to a new member payment portal. You will still access your account from our website. However, you will be taken to a new interface called SmartHub. There you will find information more readily available and easier to read and understand.  

Beginning Aug. 1, if you are currently signed up for our recurring credit card payment program, you will need to log on to SmartHub, create an account and set up your credit card information for this process to continue. Orange County REMC member service representatives are available to help with this process if needed. Just stop by the office. This change is due to PCI DSS (payment card industry data security standard), the standard that helps protect your credit card information.  

If you are using the bank draft payment option, nothing will change.  

We will continue to update you as we move forward. In the next few months, you will receive a sample bill and “how to read your bill” information.  We appreciate your patience and as always, if you have any questions, concerns or comments, we’d love to hear from you.