How can we serve you better in 2019?

Posted on Dec 20 2018 in LaGrange County REMC

Mark Leu

It’s amazing what we learn through listening and observation.

In our continual goal to stay connected to our members here at LaGrange County REMC, we’ve provided mobile applications, such as the Member Service Center, to enable you to check the status of your electric service and receive real-time updates on energy use.

Members are using these online tools more and more to conduct routine business with us, like paying their bills and viewing real-time outage updates.

LaGrange County REMC employees are here to serve.

These mobile services are just new ways of connecting with people, similar to the member services representatives you reach when you call us or greet you from behind the counters at our office. They help us offer quality services you expect us to provide.

Our ultimate goal is to help you control energy costs. That’s why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet.

To best accomplish this, LaGrange County REMC employs an energy advisor to work with our members to find ways to be more energy efficient and save money on their bills. Energy Advisor Jake Taylor is available for energy audits on existing homes or discussing the most energy-efficient way to build a new home. We have multiple rebate and incentive programs just for making the simple decision to be more energy efficient — all you have to do is give us a call.

By listening to our members, we improve understanding, build trust, strengthen relationships and foster cooperation. It’s crucial to collaboration and success.

That’s why LaGrange County REMC still loves face time with our members. Our annual meeting is a social event for our whole co-op family. We hope you’ll make plans now to join us June 8 at our U.S. 20 headquarters for a fun morning of co-op business, food and prizes.

So, the question is: how do we serve you better in 2019? The same way many of us try to serve community, society and family better each day — by listening. In our offices, on telephones, through social media exchanges and in our face-to-face meetings, we’re ready to listen.

When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us. We’re always glad to hear from you.