Why does it take so long to get fiber internet?

Posted on May 27 2024 in Heartland REMC

Heartland REMC and TWN Communications are on a mission to bring reliable, high-speed fiber internet to HRMEC’s service territory. Construction is well underway on the fiber network and some members have already been connected.

For those of you who haven’t, you’re probably wondering how much longer until fiber is available in your neighborhood. Why is it taking so long?

Before you can enjoy fast fiber internet, several steps must be completed. From mainline construction to in-home installation, each step in the connection process takes time.


Sure, you may see TWN crews in your area, but that doesn’t necessarily mean we’re ready to bring fiber to the home. First, we have to build the network backbone before we can offer service.

During this step, T4 fiber lines must be installed. These are usually in the air and run parallel to co-op utility lines. T4 fiber is miles long and creates a ring connecting Optical Distribution Networks.

Next, crews must continue building the network foundation by distributing, hanging, and burying aerial or underground fiber lines.

While it is TWN’s goal for construction to keep moving in a timely manner, weather does impact our progress. Unfortunately, poor weather conditions, such as frozen ground or extreme heat, can affect the project timeline and slow down the rate of work.

Once the network backbone is complete, it’s time for a T1 drop. This is where we prepare your home for service; however, several steps remain to go before you are officially connected.

For TWN to complete the rest of the process, you must sign the Underground Agreement. This tells us that you are interested in our fiber internet and would like crews to visit your property to ensure you are fiber-ready.


Next, TWN field crews will visit your property to determine and mark your fiber line route. You will have the opportunity to change the path if needed.

Three to six months (sometimes sooner) after fiber path confirmation, crews will arrive at your property to bury the fiber line to your home.

One week to two months after your fiber line is buried, a specialized crew will return to place a small box called a Network Interface Device outside your home to hold the fiber connection.


Approximately two weeks after the outside equipment is placed, TWN will contact you to schedule your in-home installation.

During the in-home installation, a technician will run a fiber cable inside your house and connect it to another small box located near your Wi-Fi router, known as the Optical Network Terminal or ONT. You are officially connected when the ONT is hooked up to your Wi-Fi router.

Bringing fiber to the home is a process. Each individual step takes time. We know it’s hard to wait…but fast, reliable fiber internet from TWN is worth it!

If you haven’t already, now is the time to make the first move. Call 833-727-5563 or visit twncomm.com/heartland to sign the Underground Agreement.

If TWN Fiber Internet is already available in your area, visit account. twncomm.com/get-started or call 833-727-5563 to sign up for service today!

*Services provided by TWN Communications. Not available in all areas. Restrictions, terms and conditions apply. Taxes, regulations, surcharges, and other charges are applicable. A one-time line connection fee of $199.00 may be applicable for internet service. This non-refundable fee will be applied after network construction has been completed in your area. Call for details or visit twncomm.com/terms-conditions for additional information and terms and conditions of services. Residential customers on qualifying internet plans will receive download/upload speeds of 25.0 Mbps to 1.0 Gbps, per respective plan. A 30-day notice is required to cancel service.