What’s underground? It’s your job to let us know.

Posted on Feb 21 2024 in Heartland REMC

The fastest, most reliable internet is here! Cutting-edge fiber internet from TWN Communications is now available in many areas throughout HREMC’s service territory.

As the fiber network continues to expand, there are two important things to do to prepare for when crews reach your neighborhood:


While crews are busy building the fiber backbone in your area, you need to sign the Underground Agreement.

Signing the Underground Agreement does not obligate you to sign up for fiber service but rather permits TWN to visit your property to prepare your home for service in advance of network availability.


After you have signed the Underground Agreement, TWN crews are notified that you are interested in fiber internet service. From there, crews will visit your property to mark the fiber path to your home.

After crews mark the fiber path, it’s your job to review the proposed route before any digging begins. This path should not interfere with your yard’s buried lines or equipment. TWN must know where your underground structures and utility lines are located before digging so crews don’t encounter any issues when burying your fiber line.

It’s up to you to inform TWN about other buried structures that are not public knowledge. Such structures may include wells, underground pet fencing, security systems, cellars, etc.

If you notice that TWN’s proposed fiber route interferes with anything underground on your property, please call 833-727-5563 immediately to adjust the path.

After fiber path confirmation, the connection process will continue until you are officially connected to the TWN fiber network!

If you haven’t already, now is the time to kick off the connection process. Call 833-727-5563 or visit twncomm.com/heartland to sign the Underground Agreement.

If TWN Fiber Internet is already available in your area, visit account.twncomm.com/get-started or call 833-727-5563 to sign up for service today!

*Services provided by TWN Communications. Not available in all areas. Restrictions, terms and conditions apply. Taxes, regulations, surcharges, and other charges are applicable. A one-time line connection fee of $199.00 may be applicable for internet service. This non-refundable fee will be applied after network construction has been completed in your area. Call for details or visit twncomm.com/terms-conditions for additional information and terms and conditions of services. Residential customers on qualifying internet plans will receive download/upload speeds of 25.0 Mbps to 1.0 Gbps, per respective plan. A 30-day notice is required to cancel service.