At Bartholomew County REMC we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our members (that’s you!).
We rely on data for nearly all aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve.
Accurate information enables us to improve customer service and enhance communications for reporting, maintenance work, and repairing outages. It also allows co-op members to receive information about other important programs, events, and activities.
Up-to-date contact information can potentially speed up the power restoration process during an outage, as well. For example, the phone number you provide is linked to your service address in our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.
While we always do our best to maintain service, we occasionally plan outages to update, repair, or replace equipment. In these instances, we can provide advance notice to affected members through automated phone messages, text messages, or email.
Many of you have been members of the co-op for years, and it’s likely that your account information hasn’t been updated for some time. We recognize that members now use a cell phone as their primary phone service, and we might not have that number in our system.
Please take a moment to confirm or update your contact information by calling 812-372-2546 to speak to a member services representative, by e-mailing firstname.lastname@example.org, or by logging into your account online, clicking “My Profile” and “Update My Billing Address & Contact Information”.
By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.