Before you can enjoy reliable, high-speed fiber internet from TWN, our crews must complete several steps to make sure your property is fiber-ready.

After building the network foundation and fiber backbone in your zone, TWN crews will begin to work in different areas to install fiber drops to homes and businesses. Basically, this is where fiber lines are run to individual properties so your fiber connection can be established. 

During this process, it’s important that you sign the Underground Agreement early! Signing the Underground Agreement does not obligate you to sign up for fiber service, but rather gives TWN permission to visit your property to prepare your home for service in advance of network availability. 

You can sign the Underground Agreement at twncomm.com/heartland/ or by calling
833-727-5563 today.

Marking the fiber path to your home

When you sign the Underground Agreement, our field crews are notified that you are interested in fiber internet service. From there, crews will visit your property to mark the fiber path to your home and determine how much fiber is needed. 

It is TWN’s intention to avoid digging through your driveway or flower beds. The goal is to take the most efficient, least invasive route possible. 

After crews mark the fiber path, it’s your job to review the proposed path before any digging begins. It is important at this stage to make sure the route doesn’t interfere with any buried lines or equipment in your yard. 

When crews bury your fiber line, they will be digging a small, shallow trench only deep enough to bury the line. Even though micro-trenching is relatively surface level, it is still critical that TWN knows where your underground structures and utility lines are located prior to digging. This helps us avoid any issues when burying your fiber line.

Out of sight, but not out of mind

Not sure what’s hiding underneath your grass? Call 811! 

811 is the national call-before-you-dig phone number. If you have plans to dig, you can call 811 or visit Indiana’s 811 website to request that someone comes to your home to mark the location of buried utilities with paint
or flags. 

While 811 is responsible for marking buried public utilities, it’s up to you to let TWN know about any other buried structures that are not public knowledge. Such structures may include wells, underground pet fencing, security systems, cellars, etc. 

If you notice that TWN’s proposed fiber route interferes with anything underground on your property, please call 833-727-5563 immediately so the path can be adjusted.