How to smoothly switch internet providers

Posted on Sep 05 2022 in Heartland REMC
Lady on laptop

As high-speed fiber internet from TWN becomes available to more HREMC households, maybe you’re considering the switch. With speeds up to 1 Gbps, unlimited data, and a reliable, secure connection, there’s no reason not to choose TWN Communications as your internet provider.

While it may seem like a daunting task, switching providers doesn’t have to be a headache. Follow these simple steps and you’ll be enjoying fast internet from TWN in no time!

Ask Your Current Provider About Canceling

Once you’ve determined it’s time to switch internet providers, reach out to your current provider to ask about canceling service. Before you stop your current internet plan or sign up for a new one, it’s important to know if you’re locked into a contract or will face early termination fees.

Sign Up with Your New Provider

Do some research to decide on which provider is the best fit for your household. Consider factors such as speed, reliability, affordability, data limits, and security. When you have chosen your new provider, select the plan you want and sign up. Most providers make it easy to sign up online, including TWN! See if TWN internet is available in your neighborhood by going to

Schedule the Switch

Part of the sign-up process will be selecting an installation date. Coordinate a date and time with your new provider to install your equipment and officially connect to the network. Wonder what the installation process looks like for TWN fiber internet? Visit for more information and to view photos of the process.  

Cancel Your Current Service

Once you have your installation details, it’s safe to cancel with your current provider. For most internet companies, this requires a phone call. Ask to schedule the cancellation as close to the new service installation date as possible (or if moving, whenever your move-out date is). This is also a great opportunity to inquire about returning equipment.

Return Any Rental Equipment

It is your responsibility to return any equipment borrowed from your current internet provider or you could face a fee. Depending on your provider, you may have to return the equipment to a brick-and-mortar location, mail in the equipment, or schedule a tech to pick it up.

Switching internet providers should be a painless process. With a little planning, it’s the perfect opportunity to upgrade your internet experience. 

Are you ready for a change? Want or need a better connection? Sign the Underground Agreement today and switch to fast, reliable internet from TWN!

To get started 

Visit or call 833-727-5563.