Help with your past due balance

Posted on Jul 06 2020 in Bartholomew County REMC

To help our members during the COVID-19 pandemic, Bartholomew County REMC temporarily suspended service disconnections due to nonpayment of bills and late fees. Starting on July 6, BCREMC will resume disconnections for accounts with a past due balance. BCREMC will also begin charging late fees after the July 9 due date.

We want to help you avoid disconnection of your electric service and do what we can to help members with their past due balances. We understand you may be facing financial difficulties because of COVID-19. We’re here to help.

If you’re unable to pay your bill, please call us as soon as possible to discuss payment options. You can reach us at 812-372-2546, Monday through Friday, 7:30 a.m. – 4:30 p.m.. If you need to make a payment arrangement on your past due balance, please visit You can also access your account information and make payments by calling 1-844-344-4369, click “My Account” on our website, or use our SmartHub mobile app.

During this unprecedented time, we know our members may be facing financial challenges. We’re here to work with you. We encourage you to please contact us as soon as possible if you’re unable to pay your bill.

Human Services, Inc. is now accepting applications for the Energy Assistance Program (EAP) CARES Act fund. The program is available to income eligible households, new and returning.

To be eligible for the EAP CARES Act Fund a household must:

  • Have at least one household member that experienced a job loss or reduction in hours due to the COVID-19 pandemic from March 6 to July 3, 2020
  • Qualify for the Energy Assistance Program
  • Apply for this program before July 31, 2020

Households that are eligible will receive a one-time benefit of $350 on an electric and/or gas bill.

Funds are distributed on a first-come, first-served basis.

Please contact Human Services, Inc. 812-372-8407 for more information.