Help is only a phone call away

Posted on May 06 2020 in Noble REMC
Photo of customer service rep

Electric cooperatives like Noble REMC have helped their members during times of crisis for nearly a century. We’ve supported members during floods, storms, recessions, and now, pandemics.

Nothing has changed. We’re still here, and we’re not going anywhere.

COVID-19 has put a lot of our members in uncharted territory. We understand that the circumstances surrounding the pandemic – closing of businesses, workplaces and schools – could lead to some unforeseen financial hardships. 

Some of you have never had to make that call – asking us for help with your bill. But in times like these, our members’ health and safety are the top priority. 

We ask those going through a financial hardship to please call us, so that we can work on payment arrangements and discuss other available resources.

We encourage you to pay at least a portion of your bill, if you’re able. Taking this simple step can help avoid a large balance when the pandemic is over.

There are multiple ways to make payments to make that process as hassle-free as possible, with many available right from the comfort of your own home:

  • SmartHub: Our app is available for download in your app store, and allows members to pay their bill, set up auto pay and manage your account from your fingertips.
  • Website: Visit, and click “Pay Now” to make a payment at any time.
  • Phone: NEW! Call our exclusive secure pay line at 833-410-0497 to quickly pay your bill 24/7. Available in English and Spanish, the new number will either recognize your phone number attached to your account or will ask for your account number to begin the process of setting up a PIN to make future calls faster and safer. From there, you’re able to pay your bill, set up auto pay and manage parts of your account, right from your phone.
  • Mail: Mail your payment to our office — with the payment stub from your bill included — at P.O. Box 137, Albion, IN 46701.