Are you being charged to pay your bill?

Posted on Aug 24 2017 in Steuben County REMC

To avoid paying additional service fees and to guarantee your payment arrives on time, do not use third-party sites like

Steuben County REMC offers our members several easy and convenient ways to pay their bills. However, we recently discovered that some members are using outside, third-party vendors to pay their bills, for which they are being charged an additional service fee. As a reminder to our members, Steuben County REMC is not affiliated with any third-party vendor payment systems.

The REMC uses SmartHub, our member portal, to process online payments. SmartHub can be accessed via our website (now featuring direct login access from or through downloading the SmartHub app for iPhone or Android. If you do not see the REMC login screen (pictured below), or if you are not accessing SmartHub directly through our website, then you are not on an REMC-approved payment site.

Sites like have created a separate website for bill payment that appears as though it is coming from the REMC. is a separate entity that charges users additional fees to utilize its bill payment services. Steuben County REMC is not affiliated with this entity.

Because sites like this are third party, sometimes payments do not reach our office by your payment due date and may incur additional late fees and penalties. We strongly encourage you to pay directly through the co-op.

To quickly and safely pay your electric bill online, login to SmartHub by using the REMC’s website —

You can always pay your bill by contacting the office directly at 260-665-3563 during regular business hours and providing a check or credit card number. Or you can register for e-billing or sign up for an automatic withdrawal from your bank account. Members also can leave payments at our 24-hour drop box located at 1212 S. Wayne St., Angola.

If you have questions regarding your payment processing, bill or anything else regarding your member account, please contact our friendly local customer service representatives at 260-665-3563 during regular business hours or by using the “Contact Us” option at