A lineman’s timeline: Restoring a power outage

Posted on Feb 09 2024 in Decatur County REMC
Lineworkers at Decatur

“How long is it going to take?”

Those are familiar words to all who work in the electric industry. It’s a phrase we’ve been asked thousands of times in our careers. It’s the first thing people think when the lights go out. It doesn’t take long sitting in the dark to realize how dependent we are on electricity. How much it makes our lives better and easier.

As linemen, it’s always a good feeling to help people get those lights back on. We can remember times when we’ve been on storm or extended outages re-energizing neighborhoods and heard people in their homes cheering as their lights came on for the first time in days. That feeling will always make it worthwhile no matter how tired or how long we’ve been working.

But what does it take to get those lights back on? Why does it sometimes take so long? Most people will never experience or witness the work that goes into ending outages. Hopefully, after reading this, you will have a better understanding of the process and the work that Decatur County REMC line crews are doing to restore your power.

The electricity you use travels a great distance and goes through several steps to get to your home. It starts with a power plant. Power plants use fuel to produce power. That fuel could be natural gas, diesel, coal, hydro, wind, solar or nuclear. A power plant typically produces voltages of less than 30,000 volts. That voltage needs to be “stepped up” to travel long distances. That process starts next door in the power plant’s substation and switchyard. In the substation, a transformer will step the voltage up to 345,000 volts, or sometimes higher, and send it out on transmission lines to another substation.

At the next substation, electricity starts to get closer to its destination. Here, we begin stepping the voltage down. A transformer will step the voltage down to 69,000 volts in this second substation and send it out to smaller local substations.

These local substations are the final substations before the electricity reaches your home. Here, it is stepped down, again with a transformer, to the 7,200 or 14,400 volts that can then be delivered to the poles outside your home. Once it arrives outside your home, another transformer steps it down a final time. This final transformer will decrease the voltage to 120/240 volts, which operates all the devices that power your life.

What was just described is hundreds of miles of line and thousands of poles. That’s a lot of exposure for something to happen and cause an outage. Just like your home, our system has breakers. Our breakers help us reduce the exposure of the line and allow us to split our system into sections. Doing so helps limit the size of the outages and will enable us to keep as many people on as possible. Breakers also help to protect equipment on the line. Ever wonder why your lights blink a few times before going off? That’s the breaker. They operate a few times, trying to give the fault a chance to clear the line before they open for good.

Now that the lights have blinked, your breaker has opened, and the power is


6:35 p.m.: Your local lineman gets a phone call

When I answer the phone, I’m told that we have an outage. The first question is, “Is this an individual or a line outage?” A line outage will be a large section of line and several people. An individual will be just a single transformer or pole. If it’s a line outage, my next question is, “How many actual calls do we have?” This is why it’s important to report your outage. It verifies the outage and helps the lineworker decide where to go. So, if I’m told the lowest reported outage is at pole 135, I’m mentally sectionalizing the line in my head. I know that there is a set of breakers at pole 100. So, if the lowest member to call in is at pole 135, that tells me that, most likely, the breaker at pole 100 is open, and whatever caused the outage is past pole 100. So, pole 100 is where I’m heading.


7 p.m.: The drive

An after-hours outage requires your lineworker to respond from home. Depending on where the outage is, the drive alone can sometimes take an hour.

7:45 p.m.: Arrival and line inspection

I often see people outside when their power is off, sitting on their porch or working in the yard. Sometimes, I drive by several times. I often wonder what they think when they see me driving by multiple times. Do they think I’m just driving around? Do they wonder why I’m not getting their power back on? But that’s exactly what I’m doing.

The first time you see me, I’m most likely driving to the breaker. I need to go to the breaker to verify that it’s open. The second time you see me drive by, I’m visually checking the line for what may have caused the outage. Checking the line can take some time. It’s one of the more time-consuming steps we take, but also one of the most important parts of restoring an outage. We can’t just simply flip a switch and restore the power. That can be dangerous for many reasons. The outage could be a line down in someone’s yard, or it could have been caused by equipment failure. Re-energizing the line under those two examples would be very dangerous to the public and could cause more damage and just extend the outage longer. So, it’s imperative to visually check the line before trying the breaker.

Several things can cause an outage. A few examples of things I’m looking for are fallen trees, tree limbs, old line repairs that have failed, car accidents, lightning, animals, and equipment failure.

Another factor that can add time to inspecting the line is terrain. We try to put poles along the road, but that can’t always be accomplished. Electric co-op lines go where needed, which might be in extremely remote places. While poles and lines that run along the road can be inspected and repaired faster, terrain and direction of the line sometimes require us to run the line offroad. The line must be checked on foot if it’s not along the road. If it’s dark, that can make this job even more difficult and time-consuming, regardless of its location.


8:30 p.m.: Outage cause located, but first safety

Once we find the cause of the outage, there are safety steps that must be taken before we can start the work. These safety procedures add time, but they are vital. It’s how we survive in a dangerous job. It’s how we ensure lineworkers are protected and everyone goes home to their families. The most important thing we must do is isolate and ground the line. This is an important step for many reasons.

One reason is to protect from back feed. Lineworkers always try to be aware of their surroundings. An important thing to listen for and to be aware of are home generators. The transformer on your pole that drops the voltage down can also work in reverse. Your home generator, if installed wrong, could back feed through your transformer and put primary voltage back on the line.

To protect lineworkers, we install grounds as close to the work location as possible on both sides of the work. These grounds connect the neutral wire to all primary wires, making them all the same ‘grounded potential’ and safe to work on. The final safety step is the briefing. During the safety briefing, the job plan is discussed and explained, hazards are identified, and everyone is made aware of the grounds, their location, and the breaker’s location.

9 p.m.: All safety procedures are in place, and we can begin the work

Lineman working on primary wires
Linework is a team effort. While some linemen work the top of the pole, others work the ground to get the primary wires ready.

Let’s say that for this outage, it was a tree. A 50-foot-tall oak tree fell through the line. It’s off the road, but we got lucky — it broke a crossarm, but the pole is good. The wire isn’t broken either but is currently under the oak tree. We’ve got to chop the tree and free the wire. This will take some time.

Anyone who has cut up a downed tree will understand the danger. You need to be careful and pay attention to the tree and how it’s sitting on the ground. Downed trees can shift and roll while being cut. And here, you also have power lines under tension, pinned down by the tree, adding an extra layer of danger. Special care and awareness must be taken to remove this tree. Sometimes, the power lines must be tied down so that they can be let up in a more controlled manner once the tree is cut. While we work to clear the tree from the line, new material is coming. We will need a crossarm, crossarm braces, new insulators, bolts, and ties to tie in the wire.

10:30 p.m.: The tree has been cleared, and the material has arrived

As I mentioned, the pole is off the road, so we can’t get a bucket truck to it. After checking that it is safe, we plan to climb. One of our lineworkers will put on his belt and hooks and climb to the top of the pole. He’ll bring all the tools he’ll need with him. One thing he will take with him is a handline. It’s a rope in a pulley long enough to go from the top of the pole to the ground in a loop. This will be used to lift material and other objects to the lineworker that were too heavy or awkward to take up in his belt.

Once he gets to the top of the pole, he will get to work. He’ll start by removing all the broken material. He’ll also inspect the top of the pole for damage we couldn’t see from the ground. Once he has it cleaned up, we will start sending up material on the handline. He should have taken the crossarm bolt with him when he climbed and installed that in the pole. The lineworker on the ground should have already put everything on the crossarm. Next, the lineworker on the ground will tie the crossarm onto the handline in a way that will allow the lineworker on the pole to just guide the arm onto the bolt as it’s being lifted.

Once the new crossarm is on the pole and all the bolts are tightened, the wire will be lifted up with the handline and placed on the arm. The wire ties will be sent up, again on the handline, and the lineworker will tie in the wire. After completing all the work in the air, the lineworker will send down the handline and climb down. Once down, he’ll remove his belt and hooks and pack them away. The lineworker on the ground will now be “making up the handline,” which means he is getting it ready to store until it’s needed again. We’ll all carry the tools that we used back to the truck and get them packed away. Lastly, we will remove our grounds.

11:45 p.m.: Repairs complete

If you still happen to be on your porch, you will see me drive by a third time. This is good news because you are about to get your power restored. I’m heading for the breaker. Once I get to the breaker, I’ll call dispatch and get clearance to re-energize. I’ll let them know who is with me and if they are in the clear. They will check to ensure no one else is working on the line and then give me clearance to try the breaker. At this time, I will close the breaker, and your power will be restored.

12:05 a.m.: Power restored. Outage over

Remember, this is just one scenario; not every outage is the same. Each outage varies in time for restoration. This example outage took around five and a half hours to restore. It would have been even longer if the tree had broken a pole.

1 a.m.: Lineworker returns home, safe and sound


We’ve become so dependent on electricity that every outage, whether short or extended, can be stressful for those without power. The longer outages last, the more stressful and irritating it can become. We hope we’ve provided a better understanding of the restoration process so you can understand what’s happening while you wait. Just know that your co-op line crews are doing their best to get the lights back on quickly and safely.

Decatur County REMC and its employees are members of your community. We live in the same neighborhoods. We shop at the same stores. Our kids go to the same schools. If your lights are off, there is a good chance ours are off, too. We will always be committed to serving our members and communities by providing safe and reliable electricity — 24 hours a day, seven days a week, 365 days a year.