You’ve signed the Underground Agreement, now what?
Before you can enjoy the fastest internet available, several steps must be completed. Heartland REMC and TWN Communications are working hard to get you connected as quickly as possible; however, each step in the construction process takes time. We know it’s hard to wait for great internet and we thank you for your patience!
Read on to discover how the construction process works and for an estimated timeline of when you can expect service. Please note that this timeline may be affected by your specific location, weather, material availability, etc.
Step 1: White Markings
After you have expressed your interest in fiber internet by signing the Underground Agreement, and when your zone is ready for construction, field crews will visit your property to mark the proposed fiber line route.
These white markings help construction crews determine the path your fiber will take and how much fiber will be needed for your home. If the proposed route does not work for you or interferes with any buried structures, please call 833-727-5563 immediately to have it changed.
Step 2: Fiber Line Bury
Three to six months (sometimes sooner) after fiber path confirmation, crews will arrive at your property to bury the fiber
line to your home. You do not need to be present for crews to complete this step.
Step 3: Outside Equipment Placement
One week to two months after your fiber line is buried, a specialized crew will return to your property and will place a small box, called a Network Interface Device or NID, on the outside of your home typically near your electrical meter. This box will hold the fiber connection.
While you don’t need to be home for this step, you do need to provide free and clear access to the box mounting location.
Step 4: Home Installation
Approximately two weeks after the outside equipment is placed, TWN will contact you to schedule your inside installation. At this time, you will also choose your internet plan based on your households needs.
During the home installation, a technician will run a fiber cable inside your house and connect it to another small box located near your Wi-Fi router known as the Optical Network Terminal, or ONT. When the ONT is hooked up to your Wi-Fi router, you are officially connected.
Time to enjoy the fastest, most reliable internet in town!
If you haven’t already, take the first step toward fiber internet today! Sign the Underground Agreement. Visit twncomm.com/heartland or call 833-727-5563 to learn more.